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For more information and
to learn about reverse mortgages please visit the national
reverse mortgage group at nrmg.org. |
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Employees and
members of The National Reverse Mortgage
Group (NRMG) are mindful of the integrity
of all persons engaged in the business.
- Treat all clients who request information
with respect and dignity.
- Protect each client’s privacy and confidentiality.
NRMG will not distribute any personal
information to a third party for any reason
without the permission of client and NRMG.
- Encourage clients to discuss all potential
reverse mortgage applications with a legal
counselor or trusted family members.
- Inform clients, at no charge, about
all options available for a reverse mortgage
and assist in helping to determine which
option if best for his or her needs.
- If client asks for an educational video
about reverse mortgages, we will provide
to him/her the educational video free
or charge.
- Help client to clearly and accurately
identify all costs associated with a reverse
mortgage.
- Take reasonable steps to check background
and procedures of third parties before
accepting referrals of business from them,
and refuse to accept referrals from those
that are found unacceptable. Disclose
to clients any third party with a financial
interest in the reverse mortgage transaction.
- NRMG will not imply nor demand to a
borrower that he or she is obligated to
purchase any other product or service
offered by NRMG or another lender to obtain
a reverse mortgage.
- Report any suspected violations of the
Code of Conduct to the National Reverse
Mortgage Lenders Association (NRMLA),
and cooperate with all their investigations.
- Make a good-faith effort to resolve
concerns received from clients about a
reverse mortgage transaction.
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